These things do happen. In some ways, it is remarkable that Kevin O'Hara survived for over ten years as the number two exec at Level 3, before stepping down on Monday. The industry environment has been pretty treacherous during his tenure, especially for the last seven of these years. I had already had enough by 2003 and elected to leave, but Mr. O'Hara stubbornly stuck with it 'til 2008. It's a tribute to his perseverance, and to his political skills, that he continued for so long.
Level 3 didn't give us much information about why Mr. O'Hara stepped down, so we are left to speculate. I've heard some theories that don't sound right to me, such as "O'Hara was fired because the provisioning fix is way behind schedule." I posted earlier this week as to why I don't think that is the case, yet there has to be a reason why Mr. O'Hara stepped down. So, in today's post I offer an example scenario to point out that there are other plausible explanations.
First some background:
Back when the provisioning miss was announced in October, an analyst asked CEO Jim Crowe why nobody had been fired. I wrote a post praising Mr. Crowe for his response to that question, and if you are interested, you can check it out here, but here is what Mr. Crowe said:
"I'll say again, the responsibility for the provisioning issues, which I've tried to be clear about, and the consequences, which I've tried to be clear about, flows up through the operating organization to Kevin and I. If I thought there was a lack of recognition of the problem, if I thought there was a lack of appreciation of the causes or the seriousness of the problem, I think it would be completely appropriate to have answers to your questions. I see none of those, and I can assure you, by the way, if I didn't feel that way, our board would. I'm not of the school that says a mistake, in and of itself, is cause to start terminating people. We're moving quickly, we're an organization that has covered a lot of ground in a short period of time. We've made mistakes in the past. We'll make mistakes in the future. Analyzing those mistakes, understanding them, and correcting them quickly is what I believe is important, and if I see any evidence that that is not occurring, then I do think it is appropriate to look for other individuals that will fix those problems. But I don't see any evidence of that. Next question."
It was an interesting statement, in that Crowe backed up his team but basically left the door open to making changes after looking into it further. Crowe resisted the knee-jerk impulse to find a scapegoat based on the inadequate information he had at the time, choosing instead to wait until he knew more.
Given the way events have unfolded, with O'Hara's departure four months later, here's one potential explanation. Please note that this is a tale of my own making, and is meant to be an example of how things could have happened. Certainly things could have happened differently, but the following version sounds credible enough to me.
Heading into the third-quarter conference call when the bad news was about to be announced, Mr. Crowe started to roll up his sleeves and dig into the business, turning over rocks to see what was really going on. He assigned key execs to make sure the provisioning fix was progressing. He attended weekly meetings with those execs and with O'Hara. In effect, he was looking over Mr. O'Hara's shoulder a lot.
I'm guessing that Mr. Crowe didn't find a single smoking gun that pinned the blame for the provisioning problems on Mr. O'Hara, but instead found more subtle issues that gave him concern and encouraged him to keep turning over rocks. I'm guessing this detective work wasn't aimed only at the question of "Where are the provisioning problems and are we doing the right things to fix them?", but also focused on "How could we have missed this provisioning issue, and why was it such a surprise?" The results in this latter area, while less black and white, were probably more worrisome to Mr. Crowe.
Meanwhile, Mr. O'Hara was getting signals that he may have lost the trust of his boss, and naturally wondered if he was still a shoo-in to replace Mr. Crowe as CEO when Mr. Crowe retired. He probably had an honest conversation with Mr. Crowe about it, and I'm guessing Mr. Crowe probably gave an answer that was less than what Mr. O'Hara was seeking. No longer assured that he would become CEO, Mr. O'Hara elected to step down rather than continue with that uncertainty, in effect accelerating what may have been the inevitable.
The problem with the this tale is that it is only speculation. It is not even based on rumors I have heard coming from current or former employees...it is based solely on my familiarity with the company, the individuals involved, and my own imagination. There are countless other plausible versions of this tale, where it is not Mr. Crowe who loses confidence in Mr. O'Hara, but it is the board, or the large institutional investors. The point is not whether this particular version is right. Take this version with a grain of salt...I offer this tale only in an effort to show that there can be rational explanations to the executive change that do not indicate that the company's condition has worsened, as some seem to wish to believe.
So, I'll go out on a limb and say that even with the exeuctive change, I believe the condition of the company is still consistent with the report from the February conference call, and that the company is steadily improving its operations. Looking forward, the only negative I see from the executive change is that the company no longer has a clear succession plan. Time will tell if I am right.